Follow these steps to permanently delete your AiCenna account and all associated health data from our platform. This action is immediate and cannot be undone.
Launch the AiCenna app on your iOS or Android device and make sure you are logged into the account you want to delete.
Tap the Settings icon from the main navigation. Inside Settings, select the Account section to access account-level controls.
Settings → AccountScroll to the bottom of the Account screen. Tap the Delete Account option, shown in red. This opens the permanent deletion confirmation screen.
A confirmation popup will appear listing everything that will be deleted. Read it carefully, then tap Confirm Delete to permanently remove your account and all data.
This will permanently delete your account and all associated health data. This action cannot be undone.
When you confirm account deletion, the following data is immediately and permanently removed from AiCenna's servers. Recovery is not possible after this point.
All recorded daily vitals, health check-ins, and your complete medical history stored on the platform.
All AI-generated Biological Age results, trend reports, and clinic visit summaries.
Every uploaded lab report and your complete biomarker tracking history across all time periods.
Your sign-in credentials, account settings, preferences, and all personal profile information.
All health twin models, 3D visualizations, simulation outputs, and longitudinal health profiles.
All wearable and biosensor connections, synced device data, and integration history.
Unlike some platforms that hold data for 30 days, AiCenna deletes all data immediately upon confirmation. There is no grace period, no undo option, and no way for the support team to restore your account or data after deletion. If you are unsure, consider exporting your data first.
Account deletion is permanent. If you have a specific concern, one of these options may resolve it without losing all your data.
Go to Settings → Account → Export My Data to download a copy of all your health records before deleting.
If notifications are the issue, disable them in Settings → Notifications without losing any of your data.
You can disconnect wearables and revoke specific data permissions in Settings → Privacy & Security.
Contact our support team to temporarily suspend your account while keeping your data intact.
Reach our team at info@aicenna.com if you need help before making a final decision.
If you have a security concern, change your password and enable two-factor authentication instead.
Note for GDPR & CCPA users: Under applicable law you also have the right to request data portability or restrict processing without full deletion. Email info@aicenna.com to exercise these rights.
